'The quality of spiritual, moral, social and cultural eduction is outstanding reflecting the vision of the
  school's leadership.'
(Blue River Academy Ofsted inspection. 2012/13)                   twitterlogo   facebooklogo   youtubelogo

Compliments, Queries & Complaints


Blue River is very keen to receive feedback from our stakeholders and we take all comments very seriously.

Blue River acknowledges the right of any client dissatisfied with the service to make a complaint.

A complaint can be made verbally or in writing.

Blue River will investigate all complaints within 14 days of receipt.

A staff member of at least management level will investigate the complaint.

The manager will obtain details of the complaint from the complainant.

Where appropriate the manager will liaise with other persons involved.

The manager will notify the complainant of the outcome of the investigation and any remedial action to be taken.

Where the complaint is of a serious nature, the manager will notify the responsible authority/organisation immediately and agree a plan of action.

Where a complaint cannot be resolved, the manager will notify the responsible authority/organisation upon completion of the investigation and agree any action to be taken.

Please send in your Compliments or Complaints to info@blueriver.org.uk

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